Security Alert Process

For the Alerts to progress, the home should be armed first.

First Notification:
If any of the Security devices gets triggered, a Monotone push notification is sent to your phone and the Siren + Keypad (if you have one)

Second Notification:

If the you did not dismiss the initial alert or dismiss and disarm (either via the app or the Siren’s keypad), a loud alarm sound at the 15 second mark on both your phone and the Siren.

Third Notification:
For Complete plan users  - When the alarm sound is triggered, the system will send the customer an SMS alert and and automated call at the 45 second mark from the loud alarm.

Fourth Notification:
For Complete plan users - 45 seconds after the SMS and automated call alerts, if you have not dismissed and/or disarm, our UL-certified call center, COPS, will call your phone to check on you. COPS will ask for your safety word.

Fifth Notification:
For Complete plan users - If you have provided the wrong safety word or if have not picked up the phone after 2 call attempts, local authorities will automatically be dispatched.

KANGAROO COMPLETE PLAN ONLY

A phone call or text message

If Professional Monitoring is on an agent will attempt to reach you and send help if you don’t respond.