My doorbell has gone offline and it won’t reconnect!

There are a number of factors that can lead to such issues with your Kangaroo Doorbell Camera. We got you covered with these simple troubleshooting tips!

1. Check your connection’s stability 

• We highly recommend checking your network’s status first. 
• Your connection speed or any recent changes such as switching WiFi passwords can lead to issues.  
• If you moved your Doorbell camera to another door (or if you made some significant position changes on the same door), this can affect this as well. 
• Please click here for some network troubleshooting tips!
  
  2. Check your Doorbell Camera’s batteries

• The number of times that your doorbell is rung, along with the number of alerts it sends you (specially in high traffic areas) are factors that can affect your batteries’ longevity. 
• On average, the batteries that your Doorbell Camera should last up to 5 months based on average use (low traffic areas). 
• Go to Settings > Device Management > Select your Doorbell. Here you will see the battery power indicator on your unit.

3. Is your network on good status? Is your Doorbell in an area where it gets a sufficient WiFi signal? Do your batteries have power or you’ve otherwise replaced them with fresh ones?

If your answer to all the above items is “Yes!”, we would recommend reconnecting your Doorbell manually via a quick reset. 

• 3.1 Remove the top cover from the bottom cover. Do this by pulling from the bottom of the doorbell.
• 3.2 Press and hold the button on the front side until you see a blinking light (about 60 seconds).
• 3.3 Once you see a blinking light on your Doorbell Camera, go to the homepage of the Kangaroo app and then tap "Add Security Device". Follow the on-screen prompts to re-pairing your device.