My doorbell has gone offline and it won’t reconnect! (with video)

There are a number of factors that can lead to such issues with your Kangaroo Doorbell Camera. We got you covered with these simple troubleshooting tips!

1. Check your internet connection’s stability

• We highly recommend checking your network’s status first. Your connection speed or any recent changes such as switching Wi-Fi username / changing passwords can lead to issues.  
• If you moved your Doorbell camera to another door (or if you made some significant position changes on the same door), this can affect this as well. 
• Please click here for some network troubleshooting tips!

2. Check your Doorbell Camera’s batteries

• The number of times that your doorbell has rung, along with the number of alerts it sends you (specially in high traffic areas) are factors that can affect your batteries’ longevity. 
• On average, the batteries that your Doorbell Camera should last up to 5 months based on average use (low traffic areas).
  
  **To check on your Doorbell Camera's battery status:
  
  Step 1. From the Kangaroo App's homescreen, tap the name of your Doorbell Camera.
  
  
  Step 2. Check on the battery indicator of your device.
  
  
  

3. Is your network on good status? Is your Doorbell in an area where it gets a sufficient WiFi signal? Do your batteries have power or you’ve otherwise replaced them with fresh ones?

If your answer to all the above items is “Yes!”, we would recommend reconnecting your Doorbell manually via a quick reset. 

• Step 1. Remove the top cover from the bottom cover.
  Do this by pulling from the bottom of the doorbell.
  
  
  
• Step 2. Reset the Doorbell Camera.
  Press and hold the button on the front side until you see a blinking light (about 60 seconds).
  
  
  
• Step 3. Pair the Doorbell Camera back to the Kangaroo App.
  Once you see a blinking light on your Doorbell Camera, go to the homepage of the Kangaroo app and then tap "Add Security Device". Follow the on-screen prompts to re-pairing your device.