Are you getting a black screen, a white screen, a perpetual “Preparing Photo” screen or perhaps an alert with no photo or stitches?
On the off chance that you do experience these issues whenever your Doorbell Camera sends you a photo or stitch alert, it’s either your Doorbell Camera or the Kangaroo app on your phone is not receiving a good WiFi signal (or even mobile data signal for you phone).
We would recommend trying some of these basic troubleshooting steps to fix this issue.
If the issue persists, our live GuRoos will be more than happy to assist here.
Comments
2 comments
Me
Hi,
I just purchase a Kangoroo Doorbell yesterday and when I configurate it on mi Samsung Galaxy A11 I recieve notifications and photos on my cellphone but today I just receive a black screen each I have a notification (no photo) I'm at 2 (maybe 3) meters from my router but my Kangoroo Doorbell does not show any photos.
I reset the Doorbell but still have the same issue. Any idea on how I can fix this?
Thanks!
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