Are you having a hard time viewing the livestream from your Indoor + Outdoor Camera? Or is the livestream loading slowly? Not able to smoothly view the recorded videos from your device? Here are some tips to help you stream from your Kangaroo App:
Step 1. Check if the FW version of your IO Camera is at 0.28
Open the Kangaroo App, click on Device Management and to the name of your Indoor + Outdoor Camera. Scroll down at the very bottom and the Firmware version can be found. Double-check that it is on 0.28 (latest version).
**Should the FW version isn’t on its latest, still on the settings of your IO Camera, click on “Firmware Updates” and wait for the Kangaroo App to automatically update the version of your camera’s firmware.
Step 2. Make sure that the Wi-Fi router is near to the device.
10-15 meters is the recommended distance of the Indoor + Outdoor Camera from the Wi-Fi router. Also checking on your Wi-Fi’s internet speed would be helpful to make sure that your camera is also getting the needed mbps to view the livestream. Recommended speed is at 2-5mbps.
*If still having issues, trying to connect your phone to your cellular data or to another Wi-Fi connection to view the livestream can help isolate the issue.
Step 3. Open the Kangaroo App to refresh activity.
Open the Kangaroo App and click on “Activity” located at the middle of your home landing page. Pull down the page once opened so it refreshes automatically. Then go back to the name of your Indoor + Outdoor Camera and try to view the livestream.
If the above steps do not help resolve the issue, contact our GuRoos for help to escalate the issue to our Engineers.