Jon Dennis Cruz

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Activity overview

Latest activity by Jon Dennis Cruz
  • Jon Dennis Cruz created an article,

    I keep getting “Doorbell not Found” whenever I try to pair my Doorbell Camera with the Kangaroo app

    You’ve just received your new Kangaroo Doorbell Camera and now you’re ready to pair with the Kangaroo app. GREAT!   If you keep getting a “Doorbell not Found” error during the pairing process, chan...

  • Jon Dennis Cruz created an article,

    I’m not getting any photos or photo stitches from my Doorbell Camera!

    Are you getting a black screen, a white screen, a perpetual “Preparing Photo” screen or perhaps an alert with no photo or stitches?  On the off chance that you do experience these issues whenever ...

  • Jon Dennis Cruz created an article,

    My doorbell has gone offline and it won’t reconnect!

    There are a number of factors that can lead to such issues with your Kangaroo Doorbell Camera. We got you covered with these simple troubleshooting tips!   Check your connection’s stability  We ...

  • Jon Dennis Cruz created an article,

    How often does my Driving Score / New Rides update?

    It can take up to 24 hours or more to update depending on the length of your ride. This happens automatically so you won’t have to do anything extra!

  • Jon Dennis Cruz created an article,

    How do I turn this feature off?

    We hope you enjoy this feature, however, if you’d prefer to turn it off, you can revoke location and activity permissions in your phone’s settings at any time.

  • Jon Dennis Cruz created an article,

    Why is the app still analyzing my driving after I’ve finished the test drive?

    1. We work with multiple insurance partners and each partner has slightly different driving time requirements. To keep you eligible for deals with these or future partners we continue to analyze yo...

  • Jon Dennis Cruz created an article,

    How long does the driving test take?

    The driving test progresses based on how many hours are spent behind the wheel. It’s usually around 30-days, however it can be as low as 15 or as high as 90 depending on your driving time and which...

  • Jon Dennis Cruz created an article,

    Am I guaranteed a better rate if I earn a high Driving Score?

    We are not able to provide any guarantees, but the majority of customers with a high score typically qualify for a lower rate. However, if not, improving your overall driving performance can help q...

  • Jon Dennis Cruz created an article,

    What does Road Safety and Rewards track?

    Road Safety and Rewards scores your driving safety on a 0 to 100 scale. Your driving score is the average of each trip’s individual score. This score takes into account the following driving behavi...

  • Jon Dennis Cruz created an article,

    How does Road Safety and Rewards work?

    The platform turns your driving data into critical insights by using its proprietary algorithms trained by 200 billion miles of data — generated by over 60 million drivers — and hundreds of thousan...